Shipping Policy
Shipping to the United States. All shipping charges are in USD.
Shipping options and charges
| Service | Discounted merchandise subtotal | Charge |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited | Any subtotal | $7.99 |
The free-shipping threshold uses the merchandise subtotal after discounts, excluding shipping and taxes. Expedited shipping does not shorten preparation time and does not include a guaranteed delivery date.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
The standard transport window starts after dispatch; it is additional to preparation time. Business days are Monday through Friday, excluding applicable public holidays. These are planning estimates, not guaranteed arrival dates. Missing order information, carrier disruption, customs checks, weather and peak periods may extend the window.
Dispatch and tracking
When your order is dispatched, we provide shipment information and a tracking link when available. Carrier scans may take time to appear. Contact us if tracking is not progressing or the expected planning window has passed; we will investigate with the carrier.
Address changes and cancellation
Check your delivery address before placing an order. Email us promptly with your order number to request an address correction or cancellation. We will try to help before dispatch, but cannot guarantee changes once processing or shipment has progressed. An incorrect or incomplete address may cause delays or return-to-sender charges; any further charge will be explained before reshipment.
Delayed, damaged or missing parcels
If a parcel is delayed, missing, marked delivered but not received, or arrives damaged, email your order number and relevant details. For damage, retain the packaging and include photographs if possible. We will review the circumstances and arrange an appropriate resolution, which may include replacement or refund. Mandatory consumer rights remain unaffected.
Taxes and import charges
Applicable taxes are shown at checkout where required. Any import duties or charges not collected at checkout depend on the destination and shipment; contact us with questions before ordering. We do not promise that every shipment will be free of additional import charges.
Contact
Morvellay is operated by Zhengzhou Ruoyuan Network Technology Co., Ltd.
Owner: Liang Weicheng
Email: service@morvellay.com
Company and return address: Unit A205, 2nd Floor, Yutai Communication City, No. 191 Longhai Road, Guancheng Hui District, Zhengzhou City, Henan Province, China.